Dec 12

Why You Should Be Making An Experience Out Of 'Waiting'

Throughout their lifetime, the average person spends five years waiting in lines and queues. More specifically, they are put on ...
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Dec 04

Stop Creating Surveys, Ask These 3 Simple Questions!

Measure the satisfaction of your customers by asking them 3 simple questions. It may sound too good to be true, but it is ...
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Dec 03

Onsophic CX - News Roundup

You’ve probably heard it by now: earlier this month, during Forrester CX Europe 2018, we announced our newest product - Onsophic ...
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Nov 27

5 Ways To Say 'No' In a Customer-Friendly Way

Of course, we want to pamper our customers as much as possible but at times, with the best will in the world, we simply may not ...
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Nov 22

3 Techniques For Better Customer Experience Insights: NPS, CES & CXi

As an organization, how do you know whether you really make the difference for your customers? By asking them once in a while! ...
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Nov 09

Onsophic at Forrester CX Europe 2018

We're excited to attend Forrester CX Europe 2018 and we'd love to meet you there! Feel free to reach out by shooting an email ...
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Aug 03

How AI bridges the gap between HR and Business Performance

An interview with Tom Pennings, Founder and CEO of Onsophic - by Ton Dobbe – Chief Inspiration Officer , Value Inspiration
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Jun 05

How to measure the effectiveness and impact of learning

This was originally an article in Dutch, written by Dimitri Dewever for BusinessXperts (supplement of leading Belgian economic ...
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May 08

Top managers on digital transformation at scale

"If we didn't work together with Onsophic, our training would probably still be taking place today."
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Sep 20

Digital transformation: Essential! Opportunity?

While some market sectors are in the process of embracing technology, others are just beginning their digital transformation.   ...
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