Dec 12

Why You Should Be Making An Experience Out Of 'Waiting'

Throughout their lifetime, the average person spends five years waiting in lines and queues. More specifically, they are put on ...
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Dec 04

Stop Creating Surveys, Ask These 3 Simple Questions!

Measure the satisfaction of your customers by asking them 3 simple questions. It may sound too good to be true, but it is ...
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Dec 03

Onsophic CX - News Roundup

You’ve probably heard it by now: earlier this month, during Forrester CX Europe 2018, we announced our newest product - Onsophic ...
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Nov 27

5 Ways To Say 'No' In a Customer-Friendly Way

Of course, we want to pamper our customers as much as possible but at times, with the best will in the world, we simply may not ...
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Nov 22

3 Techniques For Better Customer Experience Insights: NPS, CES & CXi

As an organization, how do you know whether you really make the difference for your customers? By asking them once in a while! ...
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Nov 09

Onsophic at Forrester CX Europe 2018

We're excited to attend Forrester CX Europe 2018 and we'd love to meet you there! Feel free to reach out by shooting an email ...
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May 08

Top managers on digital transformation at scale

"If we didn't work together with Onsophic, our training would probably still be taking place today."
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May 01

5 Tips to Improve Your Customer Feedback

Continuous customer feedback is the next big trend to adopt this year and it tops the list of metrics that most companies are ...
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May 01

Closing the Loop: Enabling change with CX & Learning Analytics

“The Egg of Columbus regarding Corporate Change”, that's what some dare to call the idea of closed loop learning. By combining ...
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